Returns
ReformBrace Policy
✅ Our Guarantee
We offer a risk-free 30-day guarantee!
If for any reason you don’t have a good experience, we will do everything we can to make sure you are satisfied with your purchase.
🧾 Proper Use & Support
- ReformBrace uses a unique crisscross strap design that may feel confusing at first.
- Refunds cannot be issued for incorrect use of the brace.
- If you have difficulty putting it on or it becomes tangled, contact us at reply.curalen@gmail.com for assistance. Our team is here to ensure you get the best results!
❌ Order Cancellation
- If you made a mistake with your order, email us within 3 hours at reply.curalen@gmail.com.
- If your order has already shipped, we cannot cancel, change the address, or redirect the delivery as it’s beyond our control and that of our couriers.
📦 Returns
- Our return policy lasts 30 days from the date your order arrives.
- To start a return, please email us at reply.curalen@gmail.com.
- Proof of purchase (receipt or order confirmation) is required.
⚠️ Defective Products
- If your product arrives broken, defective, or not as expected within 7 days, we will send you a replacement immediately.
- We do not offer refunds or returns for:
- Accidental damage
- Electronic malfunctions or errors reported after 7 days of delivery
- Proof of defect may be required. We always do our best to avoid inconvenience!
💰 Refunds
- If your product does not meet expectations, we will first offer a replacement.
- If you don’t want a replacement, we will issue a full refund for the original item.
- Each case is reviewed individually. To begin a refund request, contact reply.curalen@gmail.com.